It appears the SFA has made a late U-turn on its digital ticketing policy for next month’s Scottish Cup semi-final between Celtic and St Johnstone at Hampden.
Supporters were left frustrated when it was announced — just before tickets went on sale — that all briefs for the match would be digital-only, with no paper tickets available. The change marked a complete break from long-standing tradition, with no phased rollout or consultation.
The biggest issue, however, was that fans were initially told tickets could not be transferred once issued. That stance has now softened, with Celtic confirming transfers will be permitted for this game, although the policy will be reviewed afterwards.
The original setup created widespread problems for supporters who rely on flexibility around matchdays. One common situation involves fans who book multiple seats for family or friends. If one person can’t make it, the ability to pass on the ticket is essential.
The lack of a transfer option also risked punishing supporters facing unavoidable last-minute changes — be it illness, work commitments or travel disruption.
Many fans travel in organised groups or on supporters’ buses, often coordinated by a lead booker. When one member of the group drops out, someone else usually steps in — something that would’ve been blocked under the initial rules.
Others flagged issues around gifting tickets, particularly when matches fall around birthdays or big occasions. Parents also raised concerns about buying tickets for their kids but being unable to transfer them to an accompanying adult or guardian if needed.
Without transfers, many seats would’ve gone empty on the day, even for a semi-final. That’s a scenario nobody wants at Hampden, least of all the clubs or competition organisers.
The decision to allow transfers for this fixture will ease some of the anger. However, supporters will now watch closely to see if the flexibility remains in place for future fixtures.
Everyone who has a ticket will need to download the new app.
Away from the ticket issues, Celtic are chasing a treble under Brendan Rodgers and the St Johnstone match is key in unlocking another cup final for the Irishman.
Let’s hope fans will be using the app more than once before the end of the season.
