CELTIC are looking to modernise a lot of their infrastructure in the next year. Dominic McKay has been banging that drum since becoming the Celtic chief executive

McKay believes there’s a lot of things that need to be changed and upgraded in the way we do business behind the scenes. How will that filter through to the support?

We have been told by a reliable Celtic source that one major thing the club are looking at is how the ticket office runs. This directly impacts Celtic fans and while the girls and guys do the best they can to serve the support – the lack of numbers and the out of date methods we use to get fans into the ground is an issue.

As far as we were aware, the ticket office as it is now was only supposed to be temporary. It’s a glorified portacabin.

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One of our writers recently had to queue up for over two hours to sort out a season card issue. The low numbers of staff mean when something goes wrong – the ticket office can quickly become overwhelmed.

We have also seen first hand new season cardholders be turned away at the turnstiles because their card wasn’t activated in the earlier games this season. Stewards pointed them to the ticket office and from there – some of them missed the majority of the game they came to watch.

Celtic need to look at the best practices used by other clubs to make the matchday experience as streamlined as possible.

It’s all well and good saying we need to modernise but we need to see it in action.